Your career coach:
and about us in the
1. Controller and data protection officer
Deutsche Vermögensberatung Aktiengesellschaft DVAG
60329 Frankfurt am Main, Germany
You can also contact our data protection officer at the above address, with the addition "Data Protection Officer" or at firstname.lastname@example.org
2. General information on data processing and your rights
2.1. Relevant legal bases for data processing
Unless the legal basis is expressly stated in this data protection information, the following legal bases are decisive: Insofar as we obtain your consent for data processing, Article 6 (1) (a) and Article 7 GDPR is the legal basis for data processing. If the processing of the data takes place for the fulfilment of our services and the implementation of contractual measures as well as answering inquiries, Art. 6 para. 1 lit. b GDPR is the legal basis for data processing. If the data processing serves to fulfil a legal obligation, Article 6 (1) (c) GDPR is the legal basis. Examples of this are the fulfilment of retention periods under commercial law or the fulfilment of tax (retention) obligations. If the processing of personal data is necessary to safeguard a legitimate interest of our company or a third party, Article 6 (1) (f) GDPR serves as our legal basis. Legitimate interests are in particular the guarantee of IT security and IT operations, the assertion of legal claims and defence in legal disputes, the creation of user statistics, advertising for own services and products of the companies of the DVAG Group, our investment consultants and our product partners, as well as the market and opinion research by the above, unless direct advertising has been objected to.
2.2. Your rights
You have the right
The restrictions of §§ 34 and 35 BDSG apply to the rights to access and erasure. In addition, you have a right of complaint pursuant to Art. 77 GDPR to a data protection supervisory authority pursuant to § 19 BDSG.
You can revoke your consent to the processing of personal data at any time with effect for the future.
2.3. Duration of storage
Unless otherwise stated in this data protection notice, personal data will only be stored for as long as is necessary to fulfil the respective purpose or to fulfil our contractual or legal obligations. We are subject to various storage and documentation obligations. These result in particular from the German Commercial Code, the Tax Code, the Money Laundering Act and the Ordinance on Financial Investment Mediation as well as the Insurance Mediation Ordinance. The deletion deadlines specified there can be up to 10 years.
2.4. Transfer of personal data
If we transfer personal data to other persons or companies, this is only done on the basis of your consent, a legal permission, a legal obligation (e.g. to public bodies and institutions such as supervisory authorities or tax authorities) or on the basis of an agreement on order processing in accordance with Art. 28 GDPR. Further categories of recipients can be found in this data protection information (see section 3.).
2.5. Transfer of personal data to third countries
Personal data will only be processed outside the European Economic Area if an adequate level of data protection has been confirmed by the EU Commission in the third country in accordance with Art. 44 et seq. GDPR or if other appropriate guarantees for the protection of personal data are in place.
2.6. Automated individual decision-making
Automated individual decision-making or profiling does not take place within the framework of this website.
3. Further information on data processing
It is possible at any time to object to the setting of a cookie by appropriate settings in the Internet browser. You can delete cookies that have already been set at any time. If cookies are deactivated, it may not be possible to use all functions of our website to their full extent. The legal basis for the setting of a cookie is the protection of the above-mentioned legitimate interests in accordance with Art. 6 para. 1 lit. f GDPR.
3.2. Collection of general data and creation of log data
When you visit our website, general data and information are automatically collected and stored in a log of the server. The following data may be collected:
The processing of this data serves to provide our website, to ensure the functionality of our information technology systems and to optimize our website. These data and information, which are collected anonymously, are statistically evaluated by us with the aim of ensuring data protection and data security. The data of the log files are always stored separately from other personal data that may be collected and are not passed on to third parties. The deletion of the data takes place automatically after expiry of the deletion deadline. The legal basis for the temporary processing of the data is the protection of the above-mentioned legitimate interests in accordance with Art. 6 para. 1 lit. f GDPR.
3.3. Collection and evaluation of user actions / personalized content
If you have given us your consent in accordance with Art. 6 para. 1 lit. a GDPR, we collect your user actions when you visit our website and store them in a pseudonymized usage profile. For this purpose, we use functions of the Salesforce Marketing Cloud, where we also store the pseudonymized profiles. This includes, for example, information about pages accessed on our website, click paths, and other interactions on our website. We use these pseudonymized profiles to offer you personalized content tailored to your product interests and to improve the user experience on our website. You can revoke your consent for data collection and evaluation at any time under "Adapt cookies."
3.4. Contact form and e-mail contact
On our website you will find a contact form and an e-mail address through which you can contact us electronically. If you use one of these channels and contact us, the personal data you transmit to us will be stored automatically. The storage and further processing of this data serves exclusively to process your contact request and for the subsequent contact request with you. A transfer to third parties does not take place in principle. An exception exists if your request relates to an advisor of our company and a transfer of the data is necessary to process your contact request. The data transmitted by you will be deleted after completion of the process, provided that the deletion does not conflict with any contractual or statutory retention periods. In this case, the data subject to retention will be deleted after expiry of the deadline. The legal basis for the processing of the data is Art. 6 para. 1 lit. f GDPR.
3.5. Newsletter and e-mail advertising
With our newsletters, we inform you about current products and news. To register, it is generally sufficient to provide your e-mail address. Providing additional data is voluntary. If you have registered for one of our newsletters, we use your e-mail address and, if applicable, other data voluntarily provided by you to send the newsletter. If you successfully subscribe to the newsletter, we record the date of your registration, as well as your IP address in case of registration through a website. This storage serves as evidence in case a third party misuses an e-mail address and subscribes to the newsletter without the knowledge of the rightful owner. Data provided by you during registration is processed for the purpose of sending the newsletter in the Salesforce Marketing Cloud and Salesforce Sales Cloud. The legal basis for sending the newsletter is your consent in accordance with Art. 6 para. 1 lit. a GDPR. If consent for advertising similar goods or services of our own is not required, this is based on our legitimate interests pursuant to Art. 6 para. 1 lit. f GDPR in promoting our products and services, provided this is legally permissible and you have not objected. We also store the data collected during the registration process based on legitimate interests to be able to prove your consent if necessary. You can unsubscribe from the newsletter at any time using the unsubscribe link provided in each newsletter. Alternatively, you can also contact us directly at the postal or e-mail address mentioned above. Upon unsubscribing, we may continue to store the unsubscribed e-mail addresses for up to three years to be able to prove the previously given consent.
To continuously optimize our newsletters and offer you a user-oriented and secure newsletter, we analyze individual user activities based on your consent and our legitimate interests (Art. 6 para. 1 lit. f GDPR) to provide a user-friendly and informative newsletter.
In some cases, we may make the use of free services dependent on your consent to receive the newsletter or other e-mails, e.g., for participation in certain promotions.
3.6. Use of Salesforce Marketing components
Data you provide when visiting our websites, e.g., through contact forms or when registering for our newsletters, is stored in Salesforce Sales Cloud, a platform of salesforce.com Germany GmbH, Erika-Mann-Straße 31, 80636 Munich.
Furthermore, we use the Salesforce Marketing Cloud for sending newsletters, mailings, personalized content on our websites, and campaigns on social networks. We have entered into an agreement for data processing according to Art. 28 GDPR with Salesforce, as well as standard contractual clauses. Salesforce has also established binding corporate rules pursuant to Art. 47 GDPR, which have been verified by European data protection authorities. We have taken measures to ensure that data is primarily processed on servers within the European Union. Further information can be found here: https://www.salesforce.com/de/company/privacy. Despite the measures we have taken, personal data may still be transferred to the parent company of salesforce.com Germany GmbH, salesforce Inc., One Market Street, Suite 300, San Francisco, CA 94105, USA, in certain cases, or processed in other non-EU countries. Salesforce, as a data processor, is bound by the EU Standard Contractual Clauses to ensure an adequate level of data protection and additional security measures.
If you do not wish to receive personalized content on our websites, you can revoke your consent at any time under "Adapt cookies."
3.7. Questions about the dream job
On our website you can answer our "10 questions about your dream job". The data you provide will be transmitted to the respective financial advisor on whose website you answer the 10 questions and, if applicable, also stored by him. It will not be passed on to other groups of persons. Within the scope of the 10 questions, information is collected in particular on your ideas regarding your (future) professional activity as well as contact data (name, e-mail, telephone number if applicable). The data will be used by the respective advisor to contact you, if desired, and, if you are interested, to point out various career paths in connection with the financial advisor profession. The data provided by you will be deleted after the process has been completed, provided that no contractual or legal retention periods prevent the deletion. In this case, the data subject to retention will be deleted after expiry of the deadline. Your rights of objection and deletion remain unaffected. The legal basis is your consent in accordance with Art. 6 Para. 1 lit. a DSGVO.
3.8. Use of Adobe Analytics
On our website we use Adobe Analytics (Omniture) or Adobe Marketing Cloud (hereinafter referred to as "Omniture"), a web analysis service provided by Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland. Omniture allows us to analyze user behavior and visitor flows. This allows us to create content on demand and also to identify and fix problems faster.
You can prevent the setting of cookies by our website at any time by means of a corresponding setting in the Internet browser and thus permanently object to the setting of cookies. Such a setting of the Internet browser used would also prevent Omniture from setting a cookie on the information technology system of the data subject. In addition, cookies already set by Omniture can be deleted at any time via an Internet browser or other software programs.
Furthermore, you have the option of objecting to and preventing the collection of data generated by the Adobe cookie relating to the use of this website and the processing of this data by Adobe. To do this, you must press the unsubscribe button under the link https://tools.google.com/dlpage/gaoptout?hl=de, which sets an opt-out cookie. The opt-out cookie set with the objection is stored on your system. If the cookies on your system are deleted after an objection, you must call up the link again and set a new opt-out cookie. With the setting of the opt-out cookie, however, it is possible that the Internet pages of the controller are no longer fully usable for you.
3.9. Use of Google Analytics
You can prevent the setting of cookies by our website at any time by means of a corresponding setting in the Internet browser and thus permanently object to the setting of cookies. In addition, cookies already set by Google can be deleted at any time via an Internet browser or other software programs.
Furthermore, you have the option of objecting to and preventing the collection of data generated by the cookie relating to the use of this website and the processing of this data by Google. To do this, you need to download and install a browser add-on. You can download it here: https://tools.google.com/dlpage/gaoptout?hl=de. The add-on prevents your data from being collected and processed in the future.
3.10. Information on data processing in the context of online meetings
For online meetings, video conferences or webinars ("Online Meetings"), financial advisors use the tools "Zoom" or "Microsoft Teams".
"Zoom" is a service of Zoom Video Communications Ltd., 55 Almaden Boulevard, 6 th Floor, San Jose, California 95113, USA.
"Microsoft Teams" is a service of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA.
Responsible for the data processing that is directly related to the conduct of online meetings is the financial advisor who invited you to the respective online meeting. If you access the website of Zoom or Microsoft or use the Zoom or Teams app, Zoom or Microsoft are responsible.
When conducting the online meeting, personal data of the participants will also be processed and, if necessary, stored on servers of Zoom or Microsoft, insofar as these are part of the communication process. This includes, in particular, metadata (e.g. IP addresses, device and hardware information), user data (e.g. user name, e-mail address, password), text, audio and video data.
The legal basis for data processing is Art. 6 para. 1 lit. f GDPR. The legitimate interest lies in the appropriate and efficient conduct of online meetings.
3.11. Recording obligations pursuant to Section 18a of the Financial Investment Brokerage Ordinance
Our company and the independent financial advisors working for us are obliged in accordance with § 18a Financial Investment Brokerage Ordinance (FinVermV) to record the contents of telephone conversations or other electronic communications for the purpose of preserving evidence as soon as the communication relates to the brokerage of or advice on financial investments. This also applies if the telephone conversation or other electronic communication does not lead to the conclusion of a contract. The records are automatically deleted after expiry of the statutory retention period. Telephone recording is voluntary. You can object to the phone recording. A telephone investment brokerage or investment advice are then excluded. Within our company, only those departments have access to the records that need them to fulfil the processing purpose. We only pass on the records to other places if we are legally obliged to do so or if this serves the purpose of legal defence. The legal bases for processing are Art. 6 para. 1 lit. c GDPR and § 18a FinVermV.
3.12. Personalized offers
From time to time, your advisor may provide you with personalized offers that they believe will fit your interests and needs. For this purpose, your advisor processes your personal data on the basis of legitimate interests pursuant to Art. 6 para. 1 lit. f GDPR in order to send you corresponding information and offers by post or – if you have consented – by e-mail. For this purpose, your advisor uses your contact details (name, address, e-mail address) as well as other information that you have provided to him or us (e.g. information on product interest). Of course, you can object to this advertising use of your data at any time with effect for the future or revoke your consent. Your objection or revocation can be made directly to the respective advisor or by e-mail to email@example.com . You can complete personalized offers online. Only you have access to the offer. If you decide to conclude a contract, we may collect and process further personal data (e.g. name, address, data on insured risk, payment data) within the framework of the respective service or application dialogues. The purpose of data processing is the brokerage of insurance and financial products of our product partners, the preparation of applications and the fulfilment of the associated pre-contractual measures. The legal basis for this is Art. 6 para. 1 lit. b and f GDPR. Data will only be passed on to the product partner with whom you wish to conclude the contract. Further information on data processing by us and our advisors in the brokerage of insurance and financial products can also be found at www.datenschutz.dvag. Information on data processing by product partners can be found in the data protection information of the application of the respective product partner. In order for our advisors to be able to support you with personalized offers and to make our offer even more interesting for you, we collect usage data from the online area of our personalized offers on the basis of our legitimate interests (Art. 6 para. 1 lit. f GDPR) and, if necessary, on the basis of your consent (Art. 6 para. 1 lit. a GDPR).
4. Integration of third-party services and content (social plugins, etc.)
Some of our websites use third-party services and content. In particular, so-called "social plugins", videos or fonts. This is done on the basis of our legitimate interests (Art. 6 para. 1 lit. f GDPR) in the provision and distribution of our content, the analysis, optimization and operation of our website. Our websites may therefore include the services and content of the following third-party providers:
Further data protection information and information on the social plugins and third-party services we use:
4.1. Data protection information for Facebook components
Some of our websites use social plugins and components of the social network Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. If a data subject lives outside the USA or Canada, the controller responsible for the processing of personal data is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
If you use Facebook plugins, your web browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser and integrated into the website. We therefore have no influence on the scope of the data that Facebook collects with the help of this plugin and in this respect no knowledge of the data collected by Facebook. However, Facebook can learn by calling the plugin that you have visited our website with your IP address. Especially if you are logged in to Facebook with your Facebook profile. By clicking on the Facebook "Like" button, you can also link content from our website to your Facebook profile, which allows Facebook to assign your visit to our website. The same applies to other Facebook plugins that we use.
4.2. Data protection information for YouTube Videos
Videos from the Internet video portal YouTube are embedded on some of our websites. These videos are provided by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA (YouTube). YouTube, LLC is a subsidiary of Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.
When you visit a website that contains a YouTube component or when you play an embedded video, your web browser establishes a direct connection to YouTube's servers. The content is transmitted directly from YouTube to your browser or downloaded and played. We have no influence on the amount of data that YouTube collects and therefore no knowledge of the data collected by YouTube. However, YouTube may learn by viewing the video that you have visited our website with your IP address. Especially if you are logged in to YouTube with your YouTube profile. More detailed information on data protection and the use of your data by YouTube can be found at https://www.google.com/intl/en/policies/privacy/.
4.3. Data protection information for Instagram components
Some of our websites use plugins of the social network Instagram, e.g. the Insta button. These components are provided and operated by Instagram LLC, 1 Hacker Way, Building 14 First Floor, Menlo Park, CA, USA (Instagram).
If you use Instagram plugins, such as the Insta button, your web browser establishes a direct connection to Instagram's servers. The content of the plugin is transmitted by Instagram directly to your browser and integrated into the website. We therefore have no influence on the scope of the data that Instagram collects with the help of this plugin and in this respect no knowledge of the data collected by Instagram. However, Instagram may learn by calling up the plugin that you have visited our website with your IP address. Especially if you are logged in to Instagram with your Instagram profile. By clicking on the Insta button, you can also link content from our website to your Instagram profile, which allows Instagram to assign your visit to our website. More detailed information about the Insta button and other plugins of the provider and the use of your data by Instagram can be found at https://www.instagram.com/about/legal/privacy and https://help.instagram.com/155833707900388.
4.4. Data protection information for LinkedIn Plugins
If you use the LinkedIn button, your web browser establishes a direct connection to the LinkedIn servers. The content of the plugin is transmitted by LinkedIn directly to your browser and integrated into the website. We therefore have no influence on the scope of the data that LinkedIn collects with the help of this plugin and thus no knowledge of the data collected by LinkedIn. However, LinkedIn may learn by calling up the plugin that you have visited our website with your IP address. Especially if you are logged in to LinkedIn with your LinkedIn profile. By clicking on the LinkedIn button, you can also link content from our website to your LinkedIn profile, which allows LinkedIn to assign your visit to our website. More detailed information about the LinkedIn button and other plugins of the provider and the use of your data by LinkedIn can be found at https://www.linkedin.com/legal/privacy-policy and https://www.linkedin.com/legal/cookie-policy.
4.5. Data protection information for Twitter Components
Some of our websites use plugins and components of the microblogging service Twitter. These components are provided and operated by Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA (Twitter).
If you use the Twitter button or Twitter components, your web browser establishes a direct connection to Twitter's servers. The content of the plugin or component is transmitted by Twitter directly to your browser and integrated into the website. We therefore have no influence on the amount of data that Twitter collects with the help of this plugin and thus no knowledge of the data collected by Twitter. However, Twitter may learn by calling up the plugin that you have visited our website with your IP address. Especially if you are logged in to Twitter with your Twitter profile. By clicking on the Twitter button, you can also link content from our website to your Twitter profile or transmit data and information to Twitter or other Twitter users, which allows Twitter and other Twitter users to assign your visit to our website. More detailed information about the LinkedIn button and other plugins of the provider and the use of your data by LinkedIn can be found at https://twitter.com/privacy?lang=en and https://about.twitter.com/en/resources/buttons.
4.6. Data protection information for Xing-Share-Button
Some of our websites use the share button of the social network Xing. This component is provided and operated by XING SE, Dammtorstraße 30, 20354 Hamburg, Germany (Xing).
If you use the share button, your web browser establishes a direct connection to the Xing servers. The content of the plugin or component is transmitted by Xing directly to your browser and integrated into the website. We therefore have no influence on the scope of the data that Xing collects with the help of this plugin and thus also no knowledge of the data collected by Xing. However, Xing can learn by calling the plugin that you have visited our website with your IP address. Especially if you are logged in to Xing with your Xing profile. By clicking on the Xing button, you can also link content from our website to your Xing profile or transmit data and information to Xing, which allows Xing to assign your visit to our website. More detailed information about the Xing button and other plugins of the provider and the use of your data by LinkedIn can be found at https://www.xing.com/privacy and https://www.xing.com/app/share?op=data_protection.
4.7. Data protection information for Google Maps
Some of our websites use the map service "Google Maps" of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (Google). Google Maps is a service for displaying interactive maps. We use the Google Maps API to visually display and integrate geographical information on individual websites, e.g. to display financial advisors in your vicinity. If you use Google Maps, data will also be transmitted to Google and processed by Google, e.g. your IP address and other usage data. This data may also be transferred to Google LLC servers in the USA. Insofar as legally required, we obtain your consent in accordance with Art. 6 Para. 1 lit. a DSGVO before using Google Maps. Otherwise, the data processing is based on our legitimate interests according to Art. 6 para. 1 lit. f DSGVO.
Further information about data processing by Google can be found here: https://www.google.com/policies/privacy/.
We reserve the right to change this data protection declaration for the future.
Chairman of the Supervisory Board
Sales tax identification number according to § 27a sales tax law
Aktiengesellschaft · DVAG
60329 Frankfurt am Main, Germany
Phone: 069 23 84-0
Fax: 069 23 84-185
In the insurance sector as a tied agent according to § 34d Abs. 7 GewO (Gewerbeordnung) it exclusively acts as an intermediary for Generali Deutschland Lebensversicherung, Generali Deutschland Versicherung, Generali Deutschland Krankenversicherung, Generali Pensionskasse, ADVOCARD Rechtsschutzversicherung.
Verein Versicherungsombudsmann e. V. , Postfach 080632, 10006 Berlin
Investigator Private Health and Long-Term Care Insurance, P.O. Box 060222, 10052 Berlin
In the investment sector as a financial investment broker pursuant to § 34f Abs. 1 Nr. 1 GewO acting as an intermediary for: DWS Investment GmbH, DWS Investment S.A., Generali Investments Deutschland, Allianz Global Investors, Allianz Global Investors Luxembourg, SEB Investment, DWS Grundbesitz GmbH.
Permit and supervisory authority according to § 34c and § 34i GewO
Stadt Frankfurt am Main
60326 Frankfurt am Main, Germany
Permit and supervisory authority according to § 34f GewO
IHK Frankfurt am Main
60313 Frankfurt am Main, Germany
Joint registry for § 34d GewO and § 34f GewO and § 34i GewO
Deutsche Industrie- und Handelskammer (DIHK)
Breite Straße 29
10178 Berlin, Germany
Phone: 0180 600585-0
Registration number according to § 34d GewO: D-LYYB-BSPX5-17
Registration number according to § 34f GewO: D-F-125-93J4-60
Registration number according to § 34i GewO: D-W-125-ZDTB-79
Please send suggestions for the design or questions about the content of these websites to: firstname.lastname@example.org
Published by the Digital Media Division, Frankfurt am Main.
© Deutsche Vermögensberatung Aktiengesellschaft · DVAG, Frankfurt am Main.
All rights reserved.
The content and structure of the websites of Deutsche Vermögensberatung Aktiengesellschaft DVAG are protected by copyright. The reproduction of information or data, in particular the use of texts, parts of texts or images, requires the prior consent of Deutsche Vermögensberatung Aktiengesellschaft DVAG.
Information according to § 36 Abs. 1 Verbraucherstreitbeilegungsgesetz (VSBG): Deutsche Vermögensberatung Aktiengesellschaft DVAG does not participate in arbitration proceedings according to VSBG and is not obliged to do so.
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